30 Day Return Policy
You must call first before returning any products! The Purchaser will be responsible for all returned shipping charges.
We will only honor returns on unopened products. Please make sure that you pick the appropriate color and/or product necessary to complete your project. We do not guarantee stain colors as they will vary widely depending on the wood type, age of wood, prepping of wood, and application.
Items/Order With Free Shipping (5 Gallon Pails/Restore-A-Deck Products/Etc):
You will be responsible for shipping costs to return item(s) to our facility. Once the product(s) are returned to our warehouse we will credit your card less a 30% restocking fee of the original cost. This restocking fee is in place only to cover our shipping of the items to you in the first place.
Items that were charged shipping:
You will be responsible for shipping costs to return item(s) to our facility. We charge a 20% restocking fee for all items that did not qualify for free shipping on the original invoice.
Shipments that are refused upon delivery or during transit.
You will be responsible for all shipping charges back and forth if shipments are refused upon delivery or during transit to you. Sending product(s) back to us (rerouting), requires a shipping cost back and forth that you will be responsible for. Any and all shipping costs incurred by us will be deducted from your refund once the product leaves our facility. This includes Free Shipping Items.
Exchanges:
You must call for all exchange requests!
The Purchaser will be responsible for all exchanged shipping charges. This includes charges for return of original product(s) and charges for shipment of the replaced product(s) back to the customer. We will not send out the new item until we receive the original first. We will not exchange sealers, stains, cleaners, strippers, or brighteners that have been opened or partially used.
Warranties:
All items carry manufacturers warranty only. No exceptions! We do not guarantee stain colors as they will vary widely depending on the wood type, age of wood, prepping of wood, and application.
Damaged Orders:
Any product that is accidentally damaged causing product loss or equipment failure during shipping will be replaced at no charge after a claim has been made through the shipping company. Cans or pails that are dented during shipment will not be replaced unless leaking. A digital picture will be required.
We will handle the claim. Please call for details.
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Free Ground Shipping Policy on 5 Gallon Pails and Restore-A-Deck Products!
- Free Ground Shipping on All 5 Gallon Buckets and Restore-A-Deck Products in the 48 States!
- Only within the contiguous 48 states (not Alaska or Hawaii).
- We do not ship free to Canada.
- Any other product(s) that is not a 5 gallon pail or Restore-A-Deck Products will be charged Normal ground rates. All shipping charges reflect actual ground rates and are determined by weight and customer’s zip code.
UPS Ground:
- Purchases are shipped within 24 hours (not including weekends) from our Bloomfield Hills, MI warehouse, to arrive within 2-7 business days of receipt of the order. In the event of a delay, we will notify you by email or phone. See the UPS Map below.
- Note: Items ordered together may not arrive in the same box. We only ship to the contiguous 48 states. We regret that we cannot ship to any other foreign countries.
- If we are out of stock we may have the item dropped shipped from the vendor.
Expedited Shipments:
- Please call for rates for Next day air and 2nd-day air. Please take into consideration that this can be very costly due to the weight of the packages. Oil-based products can only be shipped ground due to combustible liquid regulations.
Damaged Orders:
- Any product that is accidentally damaged causing product loss or equipment failure during shipping will be replaced at no charge after a claim has been made through the shipping company. Cans or pails that are dented during shipment will not be replaced unless leaking. A digital picture will be required.
- We will handle the claim. Please call for details.
